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Delivery & Returns

Freight Charges Within Australia

NSW, QLD, ACT, VIC $9 Flat Rate for the first item, $15 Flat Rate for 2 items, and then $20 Flat Rate for orders of 3 items or more.

WA, NT, SA and TAS $15 Flat Rate for the first item, $20 Flat Rate for 2 items, and $25 Flat Rate for orders of 3 items or more.

In most cases the freight rates quoted through the Groovy Gadgets automated shopping cart system are correct at the time of purchase. However, in certain cases we may need to charge additional shipping fees due to factors such as oversized parcels and fragile goods insurance. If the need arises to charge additional freight we will contact you via email within 48 hours of placing the order.



International Air Mail or Sea Freight

Please note that for orders outside of Australia, we will manually calculate the shipping charge then email you an invoice for the goods. The calculation of this charge will be dependent on courier rates, packaging & handling fees and insurance. Please Contact Us if you wish to pay for an order by paypal or T/T

To place an international order, please use the shopping cart to select the items you wish to purchase and select 'manual payment method'.

We will email you an invoice for payment together with manual payment details within 48 hours of you completing the shopping cart process.

* Please note that all pricing is in Australian Dollars.

* Any out of stock items will be noted as such on our site, or removed from the site. If we are unable to dispatch goods within 2 working days we will notify you.



Packaging And Insurance

We do our best to package all goods securely to minimise breakages, especially for fragile goods.

We automatically insure all goods being sent within Australia and internationally.

Our preferred freight carriers are Australia Post for parcels under 20kg and TNT for parcels over 20kg.



Return Policy:

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to us and we will provide you with an exchange or replacement (less shipping and handling costs) with the following guidelines.

  • The item must be returned to us within 14 days of you receiving it
  • The item must be returned to us in the original condition it was received by you
  • Where possible, the original tags and labels should still be attached to the product when it is returned
  • Where possible, the item should be returned in its original packaging (if any)
  • The item should be returned unworn, unused, undamaged and as sold
  • It is your responsibility to ensure the item is packed appropriately and returned to us in the original condition
  • Return shipping, postage and handling charges are also your responsibility. We will pay for return freight

If you wish to return an item under our 100% Satisfaction Guarantee, please email info@groovygadgets.com.au with a full description of the reason for return and the purchase date. Please include your contact details and we will contact you within 48 hours to resolve the matter.



In-House Warranty:

All products sold via groovygadgetsonline.com.au are backed by a 3 month conditional back-to-base warranty.

In the event of a warranty claim, please email info@groovygadgets.com.au with a full description of the claim and we will contact you within 48 hours to resolve the matter.

We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed. You will be required to deliver goods back to us at your expense. In the event of a successful claim, we will pay for return freight.

When a product is replaced, the replacement product becomes your property and the returned product becomes our property.

Replacement Products are provided with the same warranty as the returned product.

The address to return goods to is:

Returns Department-Groovy Gadgets
PO Box 620 
Sylvania Southgate NSW 2224
Australia

Note: Statutory Conditions and Warranties apply and nothing in these terms and conditions excludes the application of those statutory conditions and warranties. If any specific term and condition is in breach of your statutory rights then that specific term or condition shall not apply.


Computer Hardware - Exclusions and Limitations:

Groovy Gadgets Online shall not be liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products. Recovery and re-installation of system and application software and user data are not covered under any Groovy Gadgets Online warranty.

In relation to any computing media product, or any computing hardware product or computing part contained within a product, Groovy Gadgets Online will not be responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Groovy Gadgets Online products supplied to you, and any failure to maintain the confidentiality of data stored on the product. Groovy Gadgets Online specifically does not represent that it will be able to repair any product under warranty or make a product exchange without risk to or loss of programs or data.

Where a computing product needs to be returned to us for a warranty or other claim, we will in no manner whatsoever be responsible for any data you may leave on the computing product.



Our Liability:

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

To the extent allowed by law, our maximum aggregated liability shall in no way exceed the purchase price of the goods in question.



Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of NSW and shall be subject to the non-exclusive jurisdiction of the courts of NSW.